Right to return

Right to return

If you are not satisfied with the item you ordered you will be entitled to return the item that has been delivered, within a term of 14 days after the item has been received. Please fill in the indicated return form and please state your reason for doing so, provided that the item has not been used, is undamaged and (insofar as possible) is in the original and undamaged packaging or suited packing material.

The return shipping costs will be for you. When we receive the returned shipping we will inspect the item and after acceptance we will refund the purchase price within 14 days, shipping costs excluded. If you want to exchange the item you will have to place a new order on the website.

Address for return shipping:

Jharberink Porcelain
Schipholstraat 199
7534 CW Enschede
the Netherlands

Personalised items cannot be returned.